Fox Matrix Matrix Torque Carp No 4 Section

Delivery Times And Rates

Royal Mail and our courieres deliver Monday to Friday, 9am-6pm.

We dispatch items Monday - Friday 9am - 4pm

Products may be sent out from multiple locations and therefore may arrive separately, but you won’t incur additional delivery charges as a result.

Collect From Store

Free Delivery  2^nd class 2-3 working days estimated by Royal Mail Spend Over £25* cut of time 3pm (not weekends or bank holidays) Delivery down to the courier, is out of our control if late

Standard Delivery £3.99 2^nd class on orders under £10

Next Working Day Delivery £7.99 cut of time 3pm (not weekends or bank holidays) * Delivery down to the courier is out of our control if late

*Delivery down to the courier out of our control if late

What if I need to reschedule a delivery?

If you would like to reschedule your delivery time, please contact our Customer Services department (Birds Tackle 01473830683)  between 9am and 4.00pm Monday to Friday or contact us using our contact form.

How do I track my order?

To track your delivery or check the status of your order, please contact our Customer Service department using our contact form or call us on 01473 830 683 between 9am and 4.00pm Monday to Friday and one of our Sales Team will provide you with a full update.

What if my order arrives damaged?

In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit, we will arrange a replacement as quickly as possible.

Do you deliver products outside the United Kingdom?

No, our delivery service is limited to Mainland UK.

Please note Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man would acquire extra delivery costs.

If you are unhappy with any item we will gladly exchange unsuitable or unwanted products, as long as they have not been used and are returned to us in their original condition and packaging, the goods need to be returned within seven working days. Under these circumstances the return postage will be met by the customer. If we have sent incorrect goods, we will deal with the problem as fast as possible and also refund any additional postal charges occurred by the customer. Should an item develop a fault we will do all we can to rectify the situation in mutually beneficial manner.