Tails Up Super Shotz Squid Koi

Royal Mail and our couriers deliver Monday to Friday, 9am-4pm.

Royal Mail 24

24-48hr delivery from time of collection.

Please note however this is not guaranteed by Royal Mail, they state that you must allow a minimum of 10 working days before items classed as missing.(weekends not included)

(Excludng Bank Holidays)

Royal Mail 48

48-72hr delivery from time of collection.

Please not however this is not guaranteed by Royal Mail, they state that you must allow a minimum of 10 working days before items classed as missing.(weekends not included)

(Excludng Bank Holidays)

Next day service

This service we will decided which courier would be best suited due items that have been ordered.

Please note our deliveries are not guaranteed for next day delivery; however, the courier will endeavour to get your order with you by the following day

We dispatch items Monday - Friday 9am - 3pm

Products may be sent out from multiple locations and therefore may arrive separately, but you won’t incur additional delivery charges as a result.

(Excludng Bank Holidays)

Collect From Store

Yes

Returns

If you are unhappy with any item, we will gladly exchange unsuitable or unwanted products as long as they have not been used and are returned to us in their original condition and packaging. The goods need to be returned within seven working days. Under these circumstances, the return postage will be met by the customer. If we have sent incorrect goods, we will deal with the problem as fast as possible and also refund any additional postal charges incurred by the customer. Should an item develop a fault we will do all we can to rectify the situation in a mutually beneficial manner.