Delivery and Returns
Royal Mail and our couriers deliver Monday to Friday, 9am-4pm.
Royal Mail 24
24-48hr delivery from time of collection.
Please note however this is not guaranteed by Royal Mail, they state that you must allow a minimum of 10 working days before items classed as missing.(weekends not included)
Royal Mail 48
48-72hr delivery from time of collection.
Please not however this is not guaranteed by Royal Mail, they state that you must allow a minimum of 10 working days before items classed as missing.(weekends not included)
Next day service
This service we will decided which courier would be best suited due items that have been ordered.
Please note our deliveries are not guaranteed for next day delivery; however, the courier will endeavour to get your order with you by the following day
We dispatch items Monday - Friday 9am - 3pm
Products may be sent out from multiple locations and therefore may arrive separately, but you won’t incur additional delivery charges as a result.
Click and Collect:
Yes, Click and Collect is available.
Please wait for an email to confirm your order is ready for collection before coming to the store.
What if I need to reschedule a delivery?
Royalmail contact HERE
Parcel Force contact HERE
DX contact HERE
How do I track my order?
Royalmail Tracking please enter tracking number Track Your item tracking will only show when attempted delivery by Royal Mail
Parcel Force Tracking please enter tracking number Track Your item
DX Tracking please enter tracking number & delivery poscode Track Your item
What if my order arrives damaged?
In the unlikely event that your order arrives in an unsuitable condition, please refuse parcel and ask courier to mark as damaged for return.
Do you deliver products outside the United Kingdom?
No, our delivery service is limited to Mainland UK.
Please note Northern Ireland, Eire, Scottish Offshore, Channel Islands and Isle of Man we not able to deliver.
Returns
If you are unhappy with any item, we will gladly exchange unsuitable or unwanted products as long as they have not been used and are returned to us in their original condition and packaging. The goods need to be returned within seven working days. Under these circumstances, the return postage will be met by the customer. If we have sent incorrect goods, we will deal with the problem as fast as possible and also refund any additional postal charges incurred by the customer. Should an item develop a fault we will do all we can to rectify the situation in a mutually beneficial manner.
