Matrix Double Compact Pole Roller

We dispatch items Monday - Friday 9am - 2pm

We aim to have your item delivered in 2-3 working days 

Royal Mail and our couriers deliver Monday to Friday, 9am-4pm

There is an oversize charge of £8 on all rods, sea tripods, chairs and bed chairs

Bank Holiday Collection Schedule

Please note the following adjustments to our collection schedule around bank holidays:

• Collections will take place on the last working day before and the next working day after the bank holiday. (Saturdays are not included as working days).

• If the bank holiday falls on a Friday, the last collection will be on Thursday at 4:00 PM.

• If the bank holiday falls on a Monday, the last collection will be on the previous Friday (provided Friday is not also a bank holiday).

UK Mainland shipment only

Please note: Northern Ireland, Eire, Scottish Offshore, Channel Islands and Isle of Man we not able to deliver

Royal Mail 48 (2^nd class)

We aim to have your item delivered in 2-3 working days.

Letter (21-digit tracking code)

Tracking code provided will only become active once delivery attempt has been made.

*Items could be delayed with Royal Mail due to unforeseen circumstances this is out of our control.

Parcels (13-digit Tracking code)

Track & Trace – follow your item’s journey from posting to delivery.

Tracked 48 delivery comes with proof of delivery and photo on delivery.

You can change your delivery options before delivery is attempted using the Track & Trace site.

*Items could be delayed with Royal Mail due to unforeseen circumstances this is out of our control.

Next Day Service

We will select the most suitable courier for your order based on the items purchased.

Orders placed before 2pm Monday – Thursday will be dispatched next working day delivery (Tuesday – Friday)

Orders placed Friday before 2pm will be dispatched for Monday delivery, unless Saturday option is selected then it will be dispatched for Saturday service.

*Please note, while we strive to offer next day delivery, it is NOT guaranteed delays can occur due to unforeseen circumstances. Our courier partners will make every effort to deliver your order by the next day any courier delays are out of our control. 

DHL

If you miss the 1^st delivery attempt, DHL will automatically return the next workday. If you also missed our 2nd delivery attempt, you could collect your parcel at a DHL RegionHub this is held for 1 week before being returned to us.

Follow the instructions on your DHL card and on DHL Track & Trace page.

FedEx

FedEx will attempt to deliver your package three times before returning it to the shipper.

Please note; if you have requested the courier to leave in ‘safe place’ we will accept no responsibility if the item goes missing.

Rescheduling or tracking your parcels

Royal Mail – Click Here

DHL – Click Here

FedEx – Click Here

Click and collect

This is available from our store address only.

Birds Tackle

Coal Yard, Gipping Road

Ipswich

IP60JB

Undelivered parcels

(incorrect address)

If an order is returned to us by the courier or Royal Mail due to an incorrect address provided at the checkout, there will be a fee of £10 deducted from the refund. This covers both the cost of sending the item and the return postage. We urge all customers to double-check their shipping details at the time of purchase to avoid any unnecessary charges.

(Not Collecting)

Royal Mail or the courier will make several attempts (refer to couriers above) to deliver your package before it is returned to us. If this item is returned to us there will be a fee of £10 deducted from the refund. This covers both the cost of sending the item and the return postage.

What if my order arrives damaged?

In the unlikely event that your order arrives in an unsuitable condition, please refuse parcel and ask courier to mark as damaged for return. Please inform us as soon as possible

Returns

If you are not 100% satisfied with your order and wish to return anything, please inform us and return this item within 30 days of delivery. Any items returned with no information could result in delay in processing – Postage costs are to be met by the customer.

We will gladly exchange unsuitable or unwanted products unused in original condition and packaging.

If in the unlikely event we have sent incorrect goods or the item develops a fault (within manufactural warranty), we will resolve the problem as fast as possible and refund any additional postal charges incurred by the customer.

If the item is out of warranty, we will always do your best to help resolve this where possible.